Digistore24
Refunds, duplicate charges, invoices, an unrecognised line on your statement, or changing the card on file. They are the merchant of record, so these are theirs to resolve.
Open the buyer support centre →
Support
Contact
Two doors, depending on what you need. Pick the right one and you get an answer faster.
Typical reply Within 1 business day Language English
Where to write
Billing goes to the payment processor. Everything else goes to us.
Us
Cannot get into the member area, a download that will not open, a question about one of the seven steps, or feedback on the material itself.
support@kvvrx.topGetting a faster answer
We read everything. You will hear back faster if the first message includes:
- The email address you used at checkout — it is how we find your order.
- Your order number, if you still have the confirmation email.
- Which step or file the question is about.
- What you already tried, and what happened instead.
If you are asking us to look at a video, a link works better than an attachment.
Cannot get in?
Before writing, two things fix most access problems:
- Check Spam and Promotions for the access email. It arrives within a few minutes of purchase.
- At the login, use the exact address you paid with — a different one will not be recognised.
If neither works, write to us from the purchase address and we will unlock you manually. You will not be locked out over a typo.
Privacy and legal requests
To request a copy of your data, correct it, or have it deleted, write to the same support address with “Data request” in the subject line. We will confirm your identity first, which normally just means replying from the address on the order.
What we hold and why is set out in the Privacy Policy.
See also